Privacy policy
Last updated: 14 October 2025
The Hub General Store Pty Ltd (“The Hub General Store”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from www.thehubgeneralstore.com.au. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information that is necessary to provide you with our products and services. This may include your name, postal and billing address, contact number, email address and purchase history. This information is collected solely for order processing, customer support and communication related to your purchases. We may also collect non-personal information automatically through cookies and analytics tools, such as your IP address, browser type, device details, operating system, and information about how you use our website. This data is used in aggregate form to help us improve our website functionality, product range and customer experience.
Personal information is collected directly from you when you place an order through our online store, subscribe to our mailing list, contact us by email, phone or social media, or interact with our website and digital campaigns. All information is collected lawfully and fairly, with your knowledge and consent.
We use the information we collect to process and deliver orders, provide customer service, send updates related to your purchase, and share marketing communications only if you have opted in. We do not send marketing emails unless you have subscribed or given clear permission during checkout. You may unsubscribe from our mailing list at any time by contacting us at hello@thehubgeneralstore.com.au.
All personal information is stored securely and protected against unauthorised access, alteration or misuse. Payment information is processed safely through Stripe and Shopify, which use SSL encryption, tokenisation and Strong Customer Authentication protocols. The Hub General Store does not store or have access to your credit card or bank details at any time. Our website and systems are monitored and maintained to ensure the continued safety of your information.
We value your trust and will never sell, trade or share your personal information with third parties, except when necessary to complete your transaction, such as with payment processors or delivery providers, or when required by law. Any third-party service providers we use are carefully selected to ensure they maintain secure and ethical data practices.
Cookies are small text files that allow our website to remember your preferences and improve your browsing experience. They help with features such as remembering your login details and saving your shopping preferences. We also use website analytics tools, including Google Analytics, to collect aggregated, non-personal information that helps us understand how visitors use our website. You can choose to disable cookies in your browser settings, but this may affect how some features of the website function.
You have the right to access, correct or request the deletion of your personal information at any time. If you believe your information has been handled incorrectly, please contact us and we will respond promptly in line with the Privacy Act.
From time to time, we may update this Privacy Policy to reflect operational or legal changes. Any updates will be published on this page with the latest version date clearly shown.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
The Hub General Store
36 Cambridge Street
Collingwood VIC 3066 Australia
Tel: (03) 9652 1228
Email: hello@thehubgeneralstore.com.au