DELIVERING YOUR ORDERS

Online shopping at The Hub General Store is always open.

Every order is carefully packed by our shopkeeper team and dispatched as promptly as possible. We take great care in preparing each parcel and do everything we can to ensure it arrives safely and as expected.

SHIPPING WITHIN AUSTRALIA

We offer a $12 flat-rate standard shipping service Australia-wide and a $25 Express Post service.

Bulky or oversized items, including brooms, large planter pots, feather dusters and parcels exceeding 5kg, are excluded from flat-rate shipping. Additional freight charges may apply, and these items cannot be sent using Express Post.

Express Post is available to metropolitan areas only and does not apply to regional or remote locations, oversized items or parcels over 5kg. If Express Post is selected for an order that does not meet these requirements, your parcel will be sent via standard delivery.

Orders are dispatched every Monday, Wednesday and Friday. Once your order has been shipped, you'll receive a shipping confirmation email with tracking details.

We recommend selecting a delivery address where parcels can be left safely. Once a parcel has been delivered according to the carrier's tracking information, responsibility for its safekeeping transfers to the recipient.

Estimated delivery times are provided by Australia Post and should be treated as a guide only.

Estimated delivery times

• Metropolitan Melbourne, Sydney, Brisbane and Adelaide: 2–5 business days
• Regional Victoria, New South Wales, ACT, South Australia, Queensland, Western Australia and Northern Territory: 3–8 business days
• Remote areas of Queensland, South Australia, Northern Territory, Western Australia and Tasmania: 5–10 business days

Additional freight charges may apply for oversized parcels or deliveries to remote locations.

SHIPPING INTERNATIONALLY

International orders are shipped via Australia Post.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.

Delivery timeframes are estimates only and may vary due to customs processing, local postal services or circumstances beyond our control.

Estimated delivery times

• New Zealand: 4–7 business days
• North America, Western Europe, Asia and the Pacific: 6–14 business days
• All other destinations: 10–16 business days

Duties, Taxes & Customs Charges

International orders are exempt from Australian GST.

Orders shipped outside Australia may be subject to import duties, taxes, tariffs, customs clearance fees or other charges imposed by the destination country. These charges are not included in your order total or shipping costs and remain the responsibility of the recipient.

By placing an international order, you acknowledge that you are responsible for understanding your country's import requirements before completing your purchase. Any duties, taxes, tariffs or customs charges applied after dispatch are the responsibility of the recipient.

If an order is refused, abandoned or returned due to unpaid duties, taxes, customs charges or import restrictions, any return shipping costs, customs charges or fees incurred will be deducted from any eligible refund.

Orders to the United States

Import requirements for shipments entering the United States have changed and may continue to change without notice. Orders shipped to the United States may be subject to duties, tariffs, taxes, customs clearance fees or other government charges regardless of order value.

Customers placing orders for delivery to the United States are responsible for understanding any applicable import requirements before completing their purchase. By placing an order, you acknowledge that you have considered these requirements and accept responsibility for any charges imposed by US Customs or other authorities.

The Hub General Store is not responsible for any duties, tariffs, taxes, customs fees, brokerage charges, delays or additional costs incurred after your parcel has been dispatched.

Restricted Items

Some products cannot be shipped internationally due to postal or aviation regulations. This may include alcohol, knives, lighters or other dangerous goods.

If your order contains a restricted item, that item will be refunded before dispatch. Any remaining eligible items will be shipped as normal.

We are unable to mark international parcels as gifts or declare a customs value lower than the purchase price. All customs documentation must accurately reflect the contents and value of your order.

Delivery Delays

International deliveries may experience delays due to customs inspections, local postal services or destination-specific regulations.

While we take every care in preparing your order, The Hub General Store cannot accept responsibility for delays, loss or damage caused by customs authorities, postal services or circumstances beyond our reasonable control.

DAMAGED PARCELS

Please inspect the outer packaging before opening your parcel.

If the packaging appears damaged, we recommend taking photographs before breaking the seal.

If an item has been damaged during transit, retain all packaging, take clear photographs and contact us as soon as possible at hello@thehubgeneralstore.com.au so we can assist.

LOST OR STOLEN PARCELS

Once a parcel has been marked as delivered by the shipping carrier, responsibility for the parcel transfers to the recipient.

If you believe your parcel has been lost or stolen after delivery, we recommend contacting the delivery provider directly to lodge an enquiry or claim.

RETURN TO SENDER PARCELS

Parcels returned due to an incorrect address, an unclaimed delivery or an inaccessible location will require a new shipping fee before they can be re-sent.

Please ensure your delivery details are correct before completing your order.

SHIPPING & CLICK AND COLLECT SELECTION ERRORS

If Click and Collect is selected during checkout but shipping is required, please contact us at hello@thehubgeneralstore.com.au.

We'll issue a shipping invoice and dispatch your order once payment has been been received.

As a small business, we're unable to absorb shipping costs resulting from checkout errors, so please review your order carefully before completing your purchase.

CLICK AND COLLECT

Click and Collect is available from:

The Hub General Store
36 Cambridge Street
Collingwood VIC 3066

Orders are generally ready within 1–2 business hours.

You'll receive an email once your order is ready for collection. Please bring your order confirmation and a form of identification when collecting.

FREE SHIPPING OVER $300*

Use code FS300 at checkout.

Available on Australian online orders over $300.

Excludes:

• Same Day Delivery
• Sale items
• Oversized or bulky items
• Freight surcharge items

Cannot be used in conjunction with any other offer.